Residential techs, what are some ways you offer up soft skills? I believe it was Greg Fox that said he had dog treats on hand for customer's dogs and both dog and customer loved it. Maybe it wasn't him lol but this is a great podcast with Greg discussing 8 steps to a successful service call. https://anchor.fm/hvacknowitall/episodes/8-Steps-To-A-Successful-Service-Call-wGreg-Fox-ebevin
Posted by HVAC Know It All at 2021-11-08 23:43:08 UTC