See you in Orlando? The HVAC industry is evolving fast. The tools, training methods, and technology we have today—thanks to smartphones, the internet, and specialized apps like @hvacknowitall1, @bluoncommunity, and those from major manufacturers and distributors—are game-changers. But here’s the thing: you have to take ownership of your role. These resources are there to help, but no one can answer every question for you. There isn’t enough time in the day, and honestly, no one wants to live on the phone. If you want to succeed, learn to navigate the tools available, understand your role at the counter, and take responsibility for what happens there. And if you want to avoid mistakes and miscommunication? Put it in writing. Ask your counter professional to connect with you by email—have them send you a quote, part number, or details for an entire new system. That paperwork becomes the foundation of accountability and transparency. Without it, it’s just “he said, she said”—or more likely, “he said, he said”—and ultimately, unhappy customers. Something we could all definitely live without. accountability is the name of the game !

Posted by LarryTheCounterGuy at 2025-02-05 18:43:54 UTC