The future of technicians… Almost all companies seem to have large percentage of basic techs and a small percentage of high level techs and this is just the way it is. It’s a lose lose to be a high level techs because the better you get, the harder your job gets. Sure the hard jobs are exactly what high level techs want but these calls are not being given in a glorious way. These calls are coming at you by surprise and you are the guy forced to fix the issue, dance around the truth with the customer, call the original tech and try to not offend them, and after all that rarely does anyone notice this is what’s playing out week after week. It gets worse though! The company is losing money, the pay structure doesn’t seem fair to the high level techs, and the basic techs seem to never learn. There must be a better way to handle this right? This is the thought process I was thinking though when I started to work up this idea. And I’m sure this is being implemented somewhere. Take these high level techs and put them In a position that gives them time to act as a remote tech to other techs by using video calling and Bluetooth probes to help multiple techs to work through MOST issues. This allows other techs to learn in person on the job from techs that are currently in the field as well as helps them see the process of troubleshooting. For the company this means they can have their high value techs on high value calls while making sure the other techs can accurately diagnose most other calls. The remote techs of course would be compensated for this and over time you would developed a few more high level techs from the bunch. This idea comes from my experience being trained for commercial refrigeration tech who temporarily took a service manage position at my company. I learned so much so fast that I’m convinced that this is a better way to progress technicians. Input? Critique?

Posted by Dick. C at 2025-01-24 23:51:00 UTC